Importing Media Files

Which media files does Wintor support and how are they managed?

The Wintor Media Manager supports many different types of media.

What files are supported?

3D models, immersive videos, pictures and audio segments can all be used.

What image formats to use?

We support PNG and JPEG files. These represent the most used image formats.

How can I add my own media files?

  • You can use the web-based Media Manager to upload all supported file types, including 3D. The Media Manager also has controls to adapt uploaded files.
  • When you are using AR Studio on your phone or tablet, you can add images or video directly from your device’s photo roll to a spot. These will automatically be uploaded to your Media Manager as well.

Where are my files stored?

Your files will be stored on the Cloudflare CDN. The files can be transcoded to more efficient formats, but the originals will stay available.

What happens to my files when my trial runs out?

After your trial ends, your current editing capabilities are disabled. You can still view your tours in the app. When you decide to get a subscription, you can continue editing your tours.

 
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Tip: From the add media menu, you can select an option to let AI generate images for you. This is done by using a generative AI model.

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Note: if you have a SketchFab account, you can browse your own library of models. This is enabled by setting the checkbox below the search bar in the Media Manager.

Not all models are suitable for the Wintor Platform. Some require attribution to the original creator, denoted with "CC Attribution".

Furthermore, many models on SketchFab are not optimized well. They may have an enormous amount of triangles and vertices, degrading the performance of the app significantly. Thus we add a warning when trying to add such models.

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Last updated on February 14, 2026